Service Teams

Field Service Management Software with Proof of Every Visit

ConnectMyWorld is a field service app for Indian service teams. Complaints become jobs, jobs go to the nearest engineer, and every visit comes back with GPS, photos and a filled job card. AMC visits stay on schedule, and it runs on our field CRM software, so customer accounts and history live in the same app.

✓ Works offline ✓ Android & iOS ✓ Free 2-week trial

Trusted Across India

Our Clients

How It Runs

One Service Call, Start to Close

Service call management is a chain: if any link is loose, the customer calls again and the office starts phoning engineers. This is how the chain looks when the whole thing runs in one app, for AC and appliance service, RO water purifiers, lifts, CCTV, solar, medical equipment or broadband.

1 · Complaint comes in

Logged by the office, uploaded in bulk, or pushed straight from your call center or website through API.

2 · Nearest engineer gets it

Jobs can be assigned by live location. The task carries the address, customer number, appointment time and navigation.

3 · Fixed, with proof

GPS check-in and check-out at the site, camera-only before and after photos, and the job card filled on the spot.

4 · Closed and reported

Status, time on site and parts used land in the report the same minute. Jobs that miss their SLA are flagged.

From Complaint to the Nearest Engineer

Complaint management software is only half the job if the complaint still travels by phone calls. Here the office sees every open service call on one board: new, assigned, on site, closed. Assignment can go to the nearest free engineer based on live location, so a customer in Wakad is not waiting for an engineer coming from the other side of the city.

Service scheduling is simple: the day’s list is sorted by appointment time or by distance, with one-tap navigation and a one-tap dialer. If a job must move to another engineer, the task transfers with its full history.

AMC Management Software That Keeps Visits on Time

A missed quarterly visit is often what costs an AMC renewal. In this amc software, contract customers sit in the app as regular visit tasks with appointments. When a visit is due, it is already in the engineer’s day list, and managers see which AMC visits are due, done and missed for the month.

Each visit closes with a checklist, photos and time on site, so the customer file shows the full service history at renewal time. The same setup covers preventive maintenance visits for machines and equipment on a fixed schedule, and after sales service for new installations.

No Paper on the Dashboard

Work Orders and Job Cards Without Paper

Most Indian service companies still run on paper job cards that reach the office days late, torn and half filled. In this work order management software, the service job card is a form on the engineer’s phone: work done, parts used, checklist, photos. It submits from the customer’s location and reaches the office the same minute.

Locked to the site

Job cards can be set to submit only at the customer's location, so a card cannot be filled from home.

Works in basements and lifts

Service work happens where network does not. Forms and photos work offline and sync later, nothing is lost.

Reports without typing

Every closed job lands in the day's report: jobs per engineer, time on site, SLA flags. Excel, PDF or API.

For the Whole Team

A Service Technician App and a Manager's Console

The service engineer carries one app for the whole day. The service manager watches one browser console. Nobody maintains a register, and fsm software stops being a separate system someone has to feed.

On the engineer's phone

On the manager's screen

One Platform

Runs on the ConnectMyWorld Platform

Service calls are one part of the platform. Customer accounts, follow-ups and collections are handled by the Field CRM, which works as a field service CRM for service businesses. Inspection checklists, installation reports and any custom form your work needs are covered on the mobile data collection app page.

FAQ

Field Service Software: Frequently Asked Questions

What is field service management software?

It is software that runs a service team's day: complaints and service calls, job assignment to service engineers, GPS tracking, job cards with photos, AMC visit schedules and reports. The engineer uses a mobile app; the office watches a live console in the browser.

How are complaints assigned to engineers?

Three ways: the office assigns manually, jobs are uploaded in bulk, or your call center or website pushes complaints automatically through API. Assignment can go to the nearest engineer based on live location, and a job can be transferred to another engineer with its full history.

Can it manage AMC visits?

Yes. AMC customers sit in the app as regular visit tasks with appointments. Due visits appear in the engineer's day list as per the schedule, managers see due, done and missed AMC visits for the month, and every visit closes with a checklist, photos and GPS proof.

Does it work without internet?

Yes, it is offline by design. Job cards, photos and check-ins work with no network, which matters in basements, lift shafts and server rooms, and everything syncs automatically when the signal returns.

Can job data reach our billing software?

Yes. Closed jobs, parts used and time on site export to Excel and PDF, and can be pulled or pushed through API into your billing or ERP system. Nobody re-types job cards at the office.

Is this an FSM tool or a CRM?

Both, on one platform. The FSM side covers complaints, dispatch, job cards and AMC schedules. The CRM side covers customer accounts, follow-ups and collections. Most service companies start with the service side and switch on the rest later.

What does it cost?

Tracking, attendance and reporting plans start from Rs 65 per user per month, with a free 2-week trial. Service and CRM modules are priced on a short demo call based on team size.

Get Started

Close Every Call with Proof

Bring one week’s complaint list to a short demo. We will show it running end to end: the complaint, the nearest engineer, the job card and the evening report.